Privacy Policy

The Chapel Wellness Studios ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect through our website, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who we are

The Chapel Wellness Studios is a personal training and reformer Pilates studio in Towcester, Northamptonshire. We are the data controller for the personal information described in this policy.

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The Chapel Wellness Studios
The Chapel, 61 Watling StreetTowcester, NN12 6AG
Email: thechapelwellness@outlook.com

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When you send us a message through our contact form, we collect:

• Your first and last name
• Your email address
• Your phone number
• The services you're interested in (strength training, reformer Pilates, couples training or a general enquiry)
• Which option best describes you, such as whether you're new to training, experienced, a returning member or enquiring about a gift
• Anything you choose to tell us in your message

We also collect limited technical information when you visit our website through cookies (see below).

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How we use your information

We use the information you give us to:

• Reply to your enquiry and answer your questions
• Recommend the sessions, classes or memberships that suit you best
• Arrange consultations, trial sessions or bookings
• Help with gift purchases
• Keep a record of our conversations with you

We won't send you marketing emails unless you've separately agreed to receive them, and you can unsubscribe at any time.

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Our lawful basis

We use your information because we have a legitimate interest in responding to enquiries and running our studio, and, if you decide to book with us, to take the steps you've asked for before you become a client.

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Information about other people

If you're enquiring about a gift or couples training, you may tell us about someone else. Please only share what we need to help with your enquiry, and make sure they're happy for you to do so.

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Health information

Please don't include health or medical details in your message. If we need to know about injuries, medical conditions or pregnancy before you train with us, we'll ask for this separately during onboarding, with your explicit consent, and store it securely.

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Who we share your information with

We never sell or rent your personal information. We only share it with trusted providers that help us run our website and business, such as our website platform (Webflow), our video hosting provider (Cloudinary) and our email provider. They process your data on our behalf and must keep it secure.

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Some of these providers may store data outside the UK. When this happens, we make sure appropriate safeguards are in place, such as UK-approved data transfer agreements.

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When you book a class or session, you'll be taken to our booking platform, Momence, which handles your booking and payment. Momence's own privacy and cookie policies apply when you use their site.

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How long we keep your information

We keep enquiry details for up to [12 months] after we last hear from you. If you become a client, we keep your records for as long as we need to provide our services and meet our legal obligations.

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Cookies

Our website only uses cookies that are necessary for it to work. We don't use cookies for analytics, advertising or tracking.

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Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct anything that's inaccurate
• Ask us to delete your information
• Object to or restrict how we use your information
• Withdraw your consent at any time, where we rely on it
• Request a copy of your data in a portable format

To exercise any of these rights, email thechapelwellness@outlook.com. We'll respond within one month.

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Complaints

If you're unhappy with how we've handled your personal information, please email us at thechapelwellness@outlook.com. We'll acknowledge your complaint within 30 days and let you know the outcome as soon as we can. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.